FAQs

Increases in productivity through process improvement are necessary, but I don't have the time to devote towards implementation. What do you recommend?: It's certainly easy to get bogged down in the everyday activities of running your business. Concentration on evolving needs and demands of today's customers may prevent you from focusing on what's necessary for the long-term growth and improvement of your organization.

Executives and business owners need to spend 80 percent of their time on growth activities, 20 percent on improving operations and zero on daily activities. If you are getting bogged down in daily operational details, then you are limiting your contribution.
How can Definity Partners provide value to companies whose business is steady, and even growing?: If sales are up for your organization, it can be difficult to see the need or value in improvement efforts. However, a small shift in the economic landscape and/or actions of a competitor can quickly make you less profitable. Many companies wait to make sustainable improvements until they are forced to change; later regretting they didn't devote time and resources sooner.

Definity Partners' value proposition is to challenge the status quo of your employees and current business processes by implementing proven tools such as 5S, Six Sigma, Kaizen and TPM. Further, Definity teaches your employees during the implementation of lean principles, thereby establishing a culture of continuous improvement.
How do I get buy in from the rest of my team?: Definity Partners drives the right behaviors by directly working with your employees to generate results on the front lines of your organization. This is done through a collaborative buy-in by setting simple, real-time and relevant measurements. Through measurements, we ensure action, set expectations, establish behavior, enable ownership and drive accountability. Change is enforced and accelerated through open communication in the form of daily huddle and hand-off meetings, supported by weekly management reviews.
Why do we need you in order to engage in process improvement efforts?: The Definity Partners team is experienced in generating desired results in a short period of time. We offer a perspective that focuses on performance, not protecting “business as usual” outcomes. Typically, clients experience a return on investment in fewer than six months—with sustainable results lasting long after the engagement is completed.

To date, we have helped more than 150 clients in a variety of industries apply leading process improvement solutions tailored to meet specific objectives to achieve sustainable results.
How can we be sure this investment will pay off?: Our clients consistently state that an investment with Definity Partners was one of the best business decisions they ever made. At Definity, we guarantee results by working week-to-week with no long-term contract. We strive to build great relationships by continually achieving sustainable results for our clients. Our experienced project managers work with each employee in your organization to provide valuable training that focuses on positive, lasting improvements. With Definity Partners, there is no risk—just unlimited potential for success.
We've had a bad experience with outside consultants; How are you different?: Definity Partners is proud to work with clients on a week-to-week basis, without a long-term contract, to ensure continual satisfaction. We strive to earn and maintain trust by constantly achieving sustainable results each week. We encourage you to ask our clients about us and review our success stories.
Process improvement won't work in my industry.: Definity Partners has worked with organizations in a range of industries, including manufacturing, distribution, health care, home products, food preparation, financial services, construction, and many others. Every industry needs to drive out inefficiencies and waste to compete in today's global marketplace.
Why can't we improve productivity ourselves?: Your staff can internally execute every service we offer. However, we secure results more efficiently, due to our experience and our sole focus of driving improvements through the development of people. Our processes were developed to center around speed and sustainability as the core principles.
Will utilizing an outside firm make me look like a weak leader?: No. By utilizing Definity Partners' expertise and perspective, you are demonstrating your commitment to results to ensure the long-term vitality of your organization. Our ultimate goal is to make you more successful.
Do you work side-by-side with our people?: Yes. We work directly with your entire organization to effect change at the heart through hands-on implementation and educational programs.
How do you measure the results?: At the beginning of each engagement, we meet with company executives to determine operational metric goals and outcomes. Then, we meet again at the end of each week to determine whether we are achieving incremental results. During this time, executives decide if we are invited back. Clients invite us back for the ultimate realization of the projects defined objectives.
How do you work with people to develop leadership skills?: Definity University, a division of Definity Partners, is all about developing people and driving improvement. From single-day events to multi-week engagements, we offer a full spectrum of practical education programs. You can target specific areas of growth and facilitate long-term, sustainable business improvements through one or more of our three core educational offerings: the Lean Certification Program, Lean Simulation Workshop and our Leadership Series.
How long do engagements with Definity Partners typically last?: While each client is different, a typical engagement with Definity Partners lasts anywhere between two and six months, which ensures us to deliver sustainable improvements in behaviors and your organizational culture.

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